Esade Password Recovery using Legal ID

Incident Report for ESADE

Resolved

This incident has been resolved.

Posted Oct 26, 2026 - 12:16 CET

Identified

We've identified that submitting the Legal ID to recover the password in lowercase might prompt to a loop not allowing to continue.

We recommend submitting it in upper case or choosing recovering the password writing the Esade Email, both ways are currently functional.

Posted Oct 14, 2026 - 19:26 CEST

This incident affected: Network & Authentication.