User identification issues at printer card readers
Identified - Some users may experience issues when tapping their TUI card on a printer’s card reader, as the system may fail to identify their account.

We are currently investigating the issue and working to resolve it as soon as possible.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 16, 2026 - 08:16 CEST

About This Site

Welcome to the Esade status page. Here you will find real-time information about status of our systems

Classrooms & Facilities Degraded Performance
Network & Authentication Operational
Webs Operational
Teaching & Learning Platforms Operational
Software & Apps Operational
Academic Management Operational
Admissions, Sales, and Careers Operational
Economics & Human Resources (People) Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

SAP Production R/3 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:30 CEST
Scheduled - Thursday, September 17th, there will be a scheduled SAP Production R/3 maintenance starting at 19:30h.

SAP will not be accessible during this time. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or encounter any issues, please do not hesitate to contact us. You can reach us through our IT Support portal, by email at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 15, 12:11 CEST
Scheduled maintenance – eOffice (PSCS)
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 CEST
Scheduled - On Thursday, September 17, from 17:00, scheduled maintenance will be carried out on the eoffice.esade.edu (PSCS) production environment.

The maintenance consists of an Oracle patch update and is expected to take approximately 1 hour.

No service interruption is expected during this maintenance window.

If you have any questions or encounter any issues, please do not hesitate to contact us. You can reach us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 17, 14:38 CEST
Salesforce Global Service Disruption
Resolved - This incident has been resolved.
Sep 17, 08:06 CEST
Monitoring - Salesforce has deployed the next phase of its fix across the remaining affected instances. However, some ESADE users may continue to experience severe delays, intermittent errors, or be unable to access certain Salesforce services.

Salesforce continues to work on restoring the affected instances where the automated fix has not fully resolved the issue.

This is an external service disruption affecting Salesforce’s infrastructure. We are monitoring the situation and will provide further updates as they become available.
Sep 16, 17:07 CEST
Investigating - Salesforce is currently experiencing a widespread service disruption affecting multiple instances across all regions, including SWE16 and SWE50.

Users may experience severe delays, intermittent errors, or be unable to access certain Salesforce services. This is an issue affecting Salesforce’s infrastructure and is not specific to our systems.

Salesforce is actively investigating the incident. Further updates will be provided as soon as more information becomes available.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 16, 11:09 CEST
Scheduled VMware Maintenance – Building 3 and Madrid
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CEST
Scheduled - Due to a scheduled VMware server upgrade, all services in Building 3 and Madrid will be unavailable from 10:00 PM on September 16 until 1:00 AM on September 17.

We apologize for any inconvenience.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 15, 12:40 CEST

Sep 16, 2026

Unresolved incident: User identification issues at printer card readers.

Sep 15, 2026

Wi-Fi service disruption at Esade building 3
Resolved - This incident has been resolved.
Sep 15, 12:51 CEST
Investigating - We are currently experiencing an issue affecting the Wi-Fi network at Esade building 3.

Our technical teams are working to restore the service as soon as possible. We apologize for any inconvenience and will provide further updates when available.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 15, 11:05 CEST

Sep 14, 2026

Jira apps scheduled update – September 14
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CEST
Scheduled - Scheduled updates will be carried out on several Jira apps on Monday, September 14, between approximately 8:00 AM and 10:00 AM.

No impact is expected on Jira itself or on the use of the support portal by users.

Thank you for your understanding.

If you have any questions or encounter any issues after the maintenance, please contact us through the IT Support Portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699, ext. 5555.
Sep 10, 16:12 CEST
eCampus scheduled maintenance – September 14
Completed - The scheduled maintenance has been completed.
Sep 14, 08:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:30 CEST
Scheduled - Scheduled maintenance will be carried out on the Esade eCampus platform on Monday, September 14, at 7:30 AM, in order to apply technical updates and service improvements.

During the maintenance window, eCampus will be temporarily unavailable for approximately 10 minutes.

The technical teams will monitor the platform after the maintenance to ensure that the service is operating normally.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or encounter any issues after the maintenance, please contact us through the IT Support Portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699, ext. 5555.
Sep 9, 15:44 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Additional sessions appearing in professors’ Outlook calendars
Resolved - This incident has been resolved.
Sep 8, 10:12 CEST
Investigating - Professors who are responsible for a course may be seeing additional sessions in their Outlook calendars, including sessions they are not personally scheduled to teach.

We are currently investigating the issue and working to resolve it as soon as possible.

We apologize for any inconvenience this may cause.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Aug 26, 15:19 CEST

Sep 7, 2026

Wi-Fi service disruption at Sant Cugat campus
Resolved - This incident has been resolved.
Sep 7, 11:55 CEST
Investigating - We are currently experiencing an issue affecting the open Wi-Fi network “Esade” at the Sant Cugat campus.

The eduroam network is operating normally. While the issue is being resolved, we recommend connecting to eduroam instead.

Our technical teams are working to restore the service as soon as possible. We apologize for any inconvenience and will provide further updates when available.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 7, 11:08 CEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Microsoft service degradation
Resolved - This incident has been resolved.
Sep 4, 08:14 CEST
Investigating - We are monitoring an ongoing incident reported by Microsoft affecting some Microsoft cloud services.

According to Microsoft’s service health status page (https://status.cloud.microsoft/), some services may be experiencing degraded performance or partial unavailability. This incident is not caused by Esade systems or Esade infrastructure.

Some users may experience errors, slowness, or intermittent access issues when using Microsoft services.

We will continue to follow Microsoft’s updates and will update this notice when the provider publishes relevant information or confirms that the incident has been resolved.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Sep 1, 10:06 CEST
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