User identification issues at printer card readers

Incident Report for ESADE

Monitoring

The printer card reader should be functional now on:
Barcelona
E1 - Floor 2 - Hallway
E1 - Floor 3 - Hallway
E2 - Floor 2 - Hallway
E3 - Floor 0 - Corridor

Sant Cugat
E7 Undergraduate - Floor 0 - Library Entrance / Vending machine
E7 Undergraduate - Floor 4, North Tower - Hallway / Stairs
Posted Oct 07, 2026 - 15:35 CEST

Identified

Some users may experience issues when tapping their TUI card on a printer’s card reader, as the system may fail to identify their account.

We are currently investigating the issue and working to resolve it as soon as possible.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Posted Sep 16, 2026 - 08:16 CEST
This incident affects: Classrooms & Facilities.