User identification issues at printer card readers

Incident Report for ESADE

Identified

Some users may experience issues when tapping their TUI card on a printer’s card reader, as the system may fail to identify their account.

We are currently investigating the issue and working to resolve it as soon as possible.

If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at cau@esade.edu, or by phone at +34 93 567 6699 (extension 5555).
Posted Sep 16, 2026 - 08:16 CEST
This incident affects: Classrooms & Facilities.