Update - We are continuing to work on a fix for this issue.
Sep 10, 2025 - 17:17 CEST
Identified - We have identified an issue where users are not synchronizing to some Moodle websites correctly, which may result in certain students not appearing in Moodle class lists.
Our team is currently investigating and working to resolve the issue.
If you detect any missing students in your classes, please report the case to cau@esade.edu
Thank you for your understanding.
Sep 10, 2025 - 17:15 CEST
Identified - In some cases, academic activity may not yet be reflected in the calendars of professors and students.
This is because HR is still completing the onboarding process for faculty members with new contracts.
We are working to ensure everything is correctly updated as soon as possible, and we appreciate your understanding and patience during this process.
Sep 01, 2025 - 17:38 CEST
Resolved -
This incident has been resolved.
Sep 16, 12:01 CEST
Identified -
The purchasing portal is degraded and may not be working properly. You may not be able to login or load the purchasing portal.
Sorry for the inconvenience.
If you have any questions or problems, please don’t hesitate to contact us via our portal IT Support, e-mail (cau@esade.edu) or phone (+34 93 567 6699, ext. 5555).
Sep 15, 16:49 CEST
Sep 15, 2025
Sep 14, 2025
No incidents reported.
Sep 13, 2025
No incidents reported.
Sep 12, 2025
No incidents reported.
Sep 11, 2025
No incidents reported.
Sep 10, 2025
Unresolved incident: Degradation with some user synchronization affecting Moodle.
Resolved -
This incident has been resolved.
Sep 5, 10:57 CEST
Identified -
Some users of Adobe Acrobat DC may see a message indicating that they do not have an active license.
This is not an error on Esade’s side, but rather related to the license renewal process being managed by the Universitat Ramon Llull.
The issue is expected to be resolved during the week, after which licenses will function normally again.
Sorry for the inconvenience.
If you have any questions or problems, please don’t hesitate to contact us via our portal IT Support, e-mail (cau@esade.edu) or phone (+34 93 567 6699, ext. 5555).
Sep 1, 12:48 CEST
Resolved -
This incident has been resolved.
Sep 4, 14:00 CEST
Identified -
We have detected an issue with the DHCP service on the Sant Cugat Wi-Fi network. As a result, some users may experience difficulties connecting.
Our team is actively working to resolve the problem.
Sorry for the inconvenience.
If you have any questions or problems, please don’t hesitate to contact us via our portal IT Support, e-mail (cau@esade.edu) or phone (+34 93 567 6699, ext. 5555).
Sep 4, 10:04 CEST